Effective Date: 05/01/2025
At Downey Camera – A Mac Star Company, we take pride in offering high-quality products and great customer service. To maintain fairness and product integrity for all our customers, we have the following return and exchange policy in place:
🔁 All Sales Are Final – No Returns
We do not accept returns on any purchases. All sales—whether made in-store or online—are final. This applies to:
- New and used cameras
- Computers, accessories, and equipment
- Items purchased with or without a payment plan
We encourage customers to carefully inspect items before purchasing or upon delivery.
🔄 7-Day Exchange Policy
While we do not accept returns, we do offer exchanges within 7 days of purchase or delivery, under the following conditions:
- Item must be in brand new condition
- All original packaging, accessories, and tags must be included
- Item must not show signs of use, damage, or wear
- A 15% restocking fee will apply to all approved exchanges
If an item does not meet these conditions, the exchange may be declined.
📦 Inspect Your Items Carefully
We strongly recommend inspecting your items at the time of purchase or delivery. If you notice a problem or believe the product is defective, please contact us within the 7-day exchange window.
📞 Need Help?
If you have any questions about your order or need help with an exchange request, feel free to contact us:
📧 support@downeycamera.com