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Welcome to Downey Camera (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of DowneyCamera.com and your purchase of products from our store. By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please discontinue use of our website and services.

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1. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Interfere with, disrupt, or attempt to disable the website’s functionality
• Attempt unauthorized access to any area of the site, server, or system
• Submit false, misleading, or fraudulent information
• Use automated tools to scrape, copy, or misuse content
• Engage in activity that violates applicable laws or damages our business

We reserve the right to refuse service, block access, or terminate accounts for violations of these rules.

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2. Product Information

We strive to provide accurate and up-to-date product descriptions, pricing, and availability; however:

• Product availability is not guaranteed
• Pricing may change at any time without notice
• We may correct errors, inaccuracies, or omissions (including pricing or availability) at any time

All product images are for illustration purposes only.

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3. Payment Plans

We offer flexible non-credit-based payment plans and third-party financing options to make professional equipment more accessible.

By using any payment plan or finance option, including Klarna, you agree to:

• Provide complete and accurate personal information
• Make all payments on time
• Accept full responsibility for any items shipped or picked up under a payment plan
• Comply with all terms set by third-party lenders, processors, or Klarna

Failure to make timely payments may result in financing penalties, suspension of future purchasing privileges, or additional verification requirements.

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4. Exchange Policy (Non-Klarna Customers)

Downey Camera does not accept returns for non-Klarna purchases. We offer exchanges only under the following conditions:

• Exchange must be requested within 7 days of delivery or pickup
• Item must be new, unused, and in original packaging with all accessories
• A 15% restocking fee applies to all exchanges
• Used, damaged, incomplete, or altered items are not eligible for exchange
• No refunds (cash, card, or store credit) will be issued for non-Klarna purchases

Please inspect items upon delivery or pickup and contact us immediately if you believe there is an issue.

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5. Klarna-Specific Terms (Required for Klarna Merchant Protection)

For purchases made using Klarna, the following terms apply in addition to the rest of this policy:

5.1 Klarna Return Rights

Klarna customers are entitled to:

• A 14-day right to return from the date of delivery
• Full refund if the product is:
  • Unopened
  • Unused
  • In its original sealed retail packaging
• Free return postage (we provide a prepaid label)
• No restocking fees
• No exchanges or store credit—refunds only

Refunds for Klarna orders are issued within 14 business days after we receive and inspect the returned item. Klarna will then update your payment status.

5.2 Klarna Restrictions

• Opened, used, or activated items cannot be returned under Klarna’s policy
• Items must match the original serial number shipped
• Items damaged by the customer will not qualify

5.3 Klarna Return Address

All Klarna returns must be shipped to:

Downey Camera
13541 Lakewood Blvd. Ste 200 Downey, CA 90242

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6. Marketing & Data Collection

We collect certain information using cookies, analytics tools, and advertising platforms such as Google Ads and Facebook Pixel. This data helps improve user experience and deliver relevant promotions.

For full details, please refer to our Privacy Policy.

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7. Intellectual Property

All content on this website—including text, images, graphics, logos, videos, and layout design—is owned by Downey Camera or licensed for our use.

You may not:

• Copy, reproduce, or distribute our content without written approval
• Use our photos, descriptions, or branding for commercial purposes
• Misrepresent ownership of any material on our site

Violations may result in legal action.

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8. Limitation of Liability

To the fullest extent permitted by law, Downey Camera is not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profit, or business interruption
• Delays caused by carriers, suppliers, or forces outside our control
• Customer misuse, mishandling, or improper operation of products

Our total liability for any claim is limited to the amount paid for the disputed product. This does not affect your consumer rights.

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9. Text Messaging Policy

By attempting checkout, submitting an order, or applying for financing or payment plans, you consent to receiving text messages from Downey Camera regarding your transaction.

Reasons we may text you include:

• Tracking updates
• Order or payment issues
• Abandoned cart reminders
• Financing or application status updates
• Answering questions or providing support

Texting is used only for customer service and order-related communication, not marketing.

You may opt out at any time by replying STOP to 562-278-8442.

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10. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law provisions. Any disputes must be resolved in the courts located in Los Angeles, CA, unless otherwise required by consumer protection law.

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11. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be posted with an updated effective date. Continued use of our website constitutes acceptance of any revisions.

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12. Contact Us

For assistance, support, or questions about these Terms, please contact:

📧 Csupport@downeycamera.com
🌐 www.downeycamera.com

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